Please send the goods you want to return or exchange to us in the following order:
1. Pack the items you are sending safely. Goods packed and ready for shipment must be protected from impact, breakage, spillage or other damage;
2. Be sure to write the order number on or in the package (or put a product return form with the order number in the package). IMPORTANT: if the order number is not specified in the package, it may not be possible to identify the package;
3. Send the package with the returned goods to us in one of the following ways:
• Registered mail to the address Pramonės st. 17, Vaidotai LT14149, Vilnius district, Lithuania;
• By courier at Pramonės st. 17, Vaidotai LT14149, Vilnius district, Lithuania;
After receiving the returned goods, we will check them and if the returned goods meet the return conditions specified in the Rules, we will refund your money or, if you choose to exchange the goods, we will deliver new goods to you.
If the returned goods do not meet the conditions specified in the Rules, e.g. returned quality goods are damaged, lost their marketable appearance, used, damaged packaging, its protection, etc., we have the right at our discretion:
• not accept the return of the goods and return them back to you;
• to deduct from the amounts returned to you losses due to a decrease in the value of the goods or the costs required to restore the goods’ commercial appearance and/or value.
We exchange quality goods only if:
• we have the balance of your requested product;
• there is no increase in the price of the product. If you purchased the product during a promotion and the promotion has ended or the price of the product has increased, we will not be able to replace the product, unless, after separate agreement with the Seller and with the Seller’s consent, you pay the price difference of the product.
If the item cannot be replaced, we will refund your money. If the price of the new item is lower than the price paid for the exchanged item, we will refund you the price difference.
Money for returned high-quality or low-quality goods, as well as the difference between exchanged goods, will be returned to you no later than 14 calendar days after the day of receiving the goods from the Seller. At the same time, the delivery fee or a proportional part of it is refunded when only a part of the goods is returned.
When poor-quality goods are returned, we also compensate their actual return costs, the total amount of which cannot exceed 4 EURwhen returning in Lithuania or10 EUR when returning from abroad, regardless of the shipping or other return method you choose.
IMPORTANT: The costs of returning quality goods are borne by you and the Seller does not reimburse them.
The money is returned by transfer to your account from which the payment for the goods was made. If you did not make the payment by bank transfer or payment card, we will return the money to the bank account specified by you.
